Case Manager Supervisor
863 Glenrock Road #200 Winston-Salem, NC 277101 US
Job Description
DUTIES AND RESPONSIBILITIES
- Responsible for providing support and direct supervision to Care Managers. One Supervisor will have a team of 8 Care Managers.
- Ensures that new and existing care managers are fully trained in care management protocols and policies, and Federal, State and local laws, rules and regulations.
- Utilizes a person-centered approach to support members.
- Utilizes operational data and reporting systems for member services and organizational initiatives as needed and appropriate.
- Participates in maintaining effective linkages in the community and the integration of all care management functions for their care managers.
- Provides support in staffing decisions.
- Manages and assigns care managers’ caseloads.
- Reviews notes and Care Plans to ensure quality and regulatory compliance.
- Provides supervisory oversight to ensure that plan goals are addressed in an appropriate timeframe.
- Monitors care managers’ productivity.
- Monitors expenses for their team.
- Fills in for care managers who may be on any type of extended leave or when there is a vacancy.
EDUCATION AND EXPERIENCE
- To be considered for this job, an individual must be a master’s level licensed Clinical Social Worker (LCSW), fully licensed Clinical Mental Health Counselor (LCMHC), Licensed Clinical Addiction Specialist (LCAS), or fully licensed Marriage and Family Therapist (LMFT).
- Minimum 3 years of experience providing care management, case management or care coordination to individuals with behavioral health needs.
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