Client Intake Coordinator

South Pasadena, CA 91030

Employment Type: Full-Time Direct Hire Category: Intake/Assessment Job Number: 4849

Job Description

We are hiring for a Client Intake Coordinator in Pasadena, CA. This role is M-F 8AM-5PM. A Bachelors Degree is required. Duties include-

· Answer simple billing questions

· Assign clients to appropriate provider based on the intake assessment

· Assist in facilitating communication between clients and clinicians

· Communicate with clients and clinicians regarding schedule appointments, appointment changes, no shows, cancellations, and receipt of outside records

· Compiling monthly business statistics

· Confirm appointments at least 48 hours in advance of scheduled appt date

· Coordinate communication between clients and the Billing Department

· Documenting all new clients contacts on the “ Client Leads Sheet”

· Documenting all new testing cased on the “ Testing Audit Client Sheet”

· Ensures the appropriate steps are taken to cancel and/or reschedule services

· Handle referrals

· Keep track of any open/unresolved matters and follow-up as necessary

· Maintaining and updating therapy retention log

· Managing therapy waitlist and scheduling clients as able

· Marketing projects/ referral outreach as able/assigned

· Perform other duties as assigned

· Prepare patient charts in Simple Practice

· Promptly answers phone calls, voicemails, and email inquiries

· Schedule appointments for consultations, tests, and therapy

If you are interested in further information, please send the most updated copy of your resume and a good time to contact you to

Meet Your Recruiter

Brooke Olson
National Recruiting Manager

Recruiting is a great way to combine two fields that I love — human resources and human services. I believe that my knowledge of the human services field helps me so much in my position as a behavioral health recruiter. I am truly able to understand what client companies are looking for in a candidate, and in turn, I can help job candidates locate a job they love.
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