PsychPros Staffing & Executive Search
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Cheryl Rapier
EAP Care Manager
5925 Carnegie Blvd Charlotte, NC 28209 US
2023-03-21
2023-07-08
Employment Type:
Full-Time Direct Hire
Category: Care Management, Counselor/Therapist
Job Number: 5440
Job Description
We are assisting an employer in their search for a full-time EAP Care Manager in Charlotte, NC. The role will provide assessments, referrals, and consultation to employees and their families.
Responsibilities:
Qualifications: The EAP Case Manager will have at least a master’s degree and a clinical license in the state of North Carolina (e.g., LMFT, LCMHC, LCSW). Applicants with associate-level licenses plus at least 3 years’ post-graduate experience will be considered. EAP experience and/or CEAP/LEAP preferred. The well-qualified EAP Case Manager will have experience in customer service activities such as, but not limited to, answering phones, transferring calls, taking messages, and phone-based customer service.
The employer offers a competitive salary and comprehensive benefits package (health insurance, dental insurance, vision insurance, life insurance, employee assistance program, and 401K).
Responsibilities:
- Assess client needs over the phone and link them to providers or community resources
- Document case activity
- Establish and maintain relationships with prospective and existing clients and providers
- Communicate via phone, instant messaging, and email
- Provide excellent customer service
- Support and assist in the daily operations
- Comply with HIPAA procedures and code of ethics
Qualifications: The EAP Case Manager will have at least a master’s degree and a clinical license in the state of North Carolina (e.g., LMFT, LCMHC, LCSW). Applicants with associate-level licenses plus at least 3 years’ post-graduate experience will be considered. EAP experience and/or CEAP/LEAP preferred. The well-qualified EAP Case Manager will have experience in customer service activities such as, but not limited to, answering phones, transferring calls, taking messages, and phone-based customer service.
The employer offers a competitive salary and comprehensive benefits package (health insurance, dental insurance, vision insurance, life insurance, employee assistance program, and 401K).
Meet Your Recruiter
Cheryl Rapier
Senior Recruiting Manager
I enjoy the linking process - making good matches. My job is to listen to the needs of my clients and find the candidate who most closely matches what they are looking for.