EAP Care Manager

Charlotte, NC 28209

Employment Type: Full-Time Direct Hire Category: Care Management, Counselor/Therapist Job Number: 5440

Job Description

We are assisting an employer in their search for a full-time EAP Care Manager in Charlotte, NC. The role will provide assessments, referrals, and consultation to employees and their families. 

  • Assess client needs over the phone and link them to providers or community resources
  • Document case activity
  • Establish and maintain relationships with prospective and existing clients and providers
  • Communicate via phone, instant messaging, and email
  • Provide excellent customer service
  • Support and assist in the daily operations
  • Comply with HIPAA procedures and code of ethics
The work schedule is Monday through Friday 8 A.M. to 5 P.M. with the opportunity for some remote work.  The EAP Case Manager will have on-call evening/weekend hours on a regular, rotating schedule to support our after-hours answering service.

Qualifications:  The EAP Case Manager will have at least a master’s degree and a clinical license in the state of North Carolina (e.g., LMFT, LCMHC, LCSW). Applicants with associate-level licenses plus at least 3 years’ post-graduate experience will be considered. EAP experience and/or CEAP/LEAP preferred. The well-qualified EAP Case Manager will have experience in customer service activities such as, but not limited to, answering phones, transferring calls, taking messages, and phone-based customer service.

The employer offers a competitive salary and comprehensive benefits package (health insurance, dental insurance, vision insurance, life insurance, employee assistance program, and 401K). 

Meet Your Recruiter

Cheryl Rapier
Senior Recruiting Manager

I enjoy the linking process - making good matches. My job is to listen to the needs of my clients and find the candidate who most closely matches what they are looking for.
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