Family Support Specialist needed in Highwood

highwood, IL 60040

Employment Type: Full-Time Temp-to-Hire Category: Case Management Job Number: 4617

Job Description

We are hiring for a Family Support Specialist in Highwood, IL. This is a temp to hire position with M-F daytime hours.
The Family Support Specialist collaborates with the Family Team Facilitators to support the families served within the Lake County Wraparound Program. This role advocates for the families, ensures access to community resources, provides transportation and conducts home visits. The program uses the Wraparound process, which is a family-centric model, which places the family at the center of decision making. The Family Support Specialist assures care is delivered in a manner consistent with strength-based, family-centered, and culturally competent values. Families in this program are involved in the Child Welfare system or are at risk of becoming involved. The expectation is that the individual within this role has experience accessing resources in the community, involvement in the child welfare system, and/or was previously involved in the Wraparound program.

Essential Duties and Responsibilities
  • Utilizes effective interpersonal skills to engage families and community stakeholders.
  • Provides in-home supportive services to children and families.
  • Provides emotional support to families in crisis.
  • Works cooperatively with other agencies, caseworkers, and stakeholders.
  • Helps families connect with community resources (counseling, housing, energy assistance, etc.).
  • Conducts home visits to check on family well-being and provide connection to the program.
  • Transports families to court, school, doctors’ appointments, etc.
  • Helps clients reach goals as described in their individualized Wrap Plans.
  • Supports the Family Team Facilitator and Caseworker.
  • Gathers and inputs data electronically for service progress tracking and quality assurance.
  • Adheres to the fidelity of Wraparound facilitation, as taught during on-the-job training.
  • Advocates for the family, especially around meeting their needs in the least restrictive setting possible.

  • Bachelor’ s degree from an accredited university in psychology, social work, counseling, education or similar-related field preferred, but not required.
  • Ability to work varying hours, including evenings and weekends to accommodate family’ s needs.

Required Skills
  • Strong collaborative, relationship-building, and communication skills.
  • Assertive personality that is willing to follow up with non-engaged family members.
  • Knowledge of the Illinois child welfare system, including local resources and service providers. Personal experience accessing resources or involvement in the child welfare system, preferred.
  • Experience working with diverse populations.
  • Proficient computer skills in Microsoft Windows and internet proficiency.
  • Effective verbal and written communication skills. Strong knowledge of spoken and written English, sufficient to obtain, provide, or exchange information. Bi-lingual Spanish speakers are preferred.
  • Ability to exercise discretion and ensure confidentiality.

$34, 000 Salary Exempt
If you are interested in further information, please send the most updated copy of your resume and a good time to call you to

Meet Your Recruiter

Brooke Olson
National Recruiting Manager

Recruiting is a great way to combine two fields that I love — human resources and human services. I believe that my knowledge of the human services field helps me so much in my position as a behavioral health recruiter. I am truly able to understand what client companies are looking for in a candidate, and in turn, I can help job candidates locate a job they love.
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