Telephonic Case Manager
2400 Reading Rd., Suite 422 Cincinnati, OH 45202
PsychPros, Inc. is currently recruiting for a full-time, telephonic case manager to work with linking clients with available social service resources. This is a great opportunity for an enthusiastic, reliable employee that has some social service experience. Hours for this position are Mon-Friday, 10-6pm. Ideal candidate will be tech savvy, flexible and have excellent customer service skills. Job duties and responsibilities include:
Assist and educate callers from a multi-county area and other areas in non-judgmental manner about available social services through active listening, problem solving, interpreting complex human problems, researching for information, contacting agencies and providing caller information.
Assists callers with special needs or crisis situations by helping to identify the problem(s) through interviewing skills, identifying primary and secondary resources, by discussing options with the caller, and helping the caller decide on the plan of action. Advocates for callers who are incapacitated by age, physical or mental illness or handicap, or who are otherwise unable to communicate with various service delivery systems effectively.
Follow up as appropriate on calls to assure that the needed service was received. Assists caller with information about available volunteer opportunities and collects follow up information for Volunteer Connections staff.
Collect and record data on callers’ need, demographic characteristics and service experience (i.e., inclusive of obtaining information for customer survey) for use in monthly statistical and activity reports.
Collect and record data on community organizations, facilities and their services for 211 Refer database. Completes projects as defined by 211 Senior Manager or designee
Acquire and provide ongoing staff education by doing assigned and/or appropriate reading, attending training and/or workshops, maintaining a network of communication.
Actively engage in strengthening skill-set to enhance/contribute to organizational change and support of CI . Supports the work and mission of the organization.
In event of emergency crisis situation will provide phone coverage and work during times of community disaster to provide accurate and reliable information to callers.